Introduction
This Privacy Policy describes how we collect, use, and protect your personal information when you use the Hostando website (hereinafter, the “Site”). We are committed to protecting your privacy in accordance with the General Data Protection Regulation (GDPR) (EU 2016/679) and Italian data protection legislation.
Who is the Data Controller?
The owner of the processing of personal data is:
Hostando
Address: Via Paride 9 Ardea Roma
Email: info@hostando.com
What Data Do We Collect?
We collect different types of personal data, including:
- Registration data: first name, last name, email, phone number, password.
- Reservation data: information on reservations made, dates of stay, amount paid.
- Payment information: credit card number (handled securely by Stripe or PayPal, without storage by us).
- Browsing data: IP address, browser used, pages visited, browsing preferences.
Why Do We Collect Your Data?
We use personal data for:
- Provide you with access to reservation and property management services.
- Process payments and ensure secure transactions.
- Improve the platform and user experience.
- Send you service communications, notifications, or promotions (if you have given consent).
Legal Basis of Treatment
We process your personal data on the basis of:
- Contract execution: to provide you with reservation and property management services.
- Legal obligations: to comply with tax and accounting regulations.
- Legitimate interest: to ensure platform security and prevent fraud.
- Explicit consent: to send you marketing communications.
With Whom Do We Share Data?
We may share your data with:
- Host and Guests: to facilitate booking and communication between parties.
- Payment service providers (Stripe, PayPal) to process transactions.
- Competent authorities, in case of legal obligations.
Your information will not be sold to third parties for advertising purposes.
Where Are Data Stored and for How Long?
Personal data are stored on secure servers located in the European Union. Retention times vary depending on the type of data:
- Registration data: as long as your account is active.
- Payment data: kept only as long as necessary for transaction processing.
- Marketing data: until consent is revoked.
Rights of Users
You have the right to:
✅ Access your data and receive a copy.
✅ Change or update your information if inaccurate.
✅ Request the deletion of your data (“Right to be forgotten”).
✅ Withdraw consent to send promotional communications.
✅ Oppose processing for legitimate reasons.
You can exercise your rights by writing to info@hostando.com.
Data Security.
We take appropriate security measures to protect your data, including encryption, firewalls, and secure access protocols. However, no system can guarantee absolute security, so we encourage you to protect your login credentials.
Changes to the Privacy Policy
We may update this Privacy Policy periodically. We encourage you to check it regularly for any changes. If changes are significant, we will notify you by email.
Privacy Contacts
If you have any questions or requests related to data protection, you can contact us at:
📧 Email: info@hostando.com
📍 Address: Via Paride 9 Ardea Roma