1️⃣ Is HOSTANDO directly responsible for the quality of the accommodations offered?
No, HOSTANDO is a platform that connects guests with hosts. We do not own or manage the accommodations on the site and, as a result, are not responsible for the quality, cleanliness, safety, or suitability of the properties. Hosts are directly responsible for providing an experience consistent with the listing description.
2️⃣ What happens if the accommodation does not match the description?
If you experience problems with the accommodation, please:
1. Contact the host immediately to resolve the situation.
2. If the host does not respond or resolve the problem, report it to HOSTANDO via customer service. While we are not directly responsible, we can assess the situation and, if necessary, take action against the host.
3️⃣ Does HOSTANDO intervene in disputes between guests and hosts?
HOSTANDO does not offer direct mediation in conflicts between guests and hosts, but we do provide assistance in gathering information and facilitating communication. Each host is responsible for handling cancellations, refunds, or any complaints according to the conditions.
4️⃣ Who is responsible for property damage?
📌 For guests: You are responsible for any damage caused during your stay. The host may request a refund directly or through a security deposit, if applicable.
📌 For hosts: It is recommended to clearly specify house rules and, if necessary, require a security deposit.
📌 HOSTANDO is not responsible for damage caused to accommodations or guests.
5️⃣ HOSTANDO guarantees the security of payments?
Yes, all payments on the platform are handled through Stripe, a secure and certified payment system. However, HOSTANDO is not responsible for any payment disputes between guests and hosts, as payment is made directly between them.
6️⃣ Under what circumstances can HOSTANDO suspend or remove a host or listing?
HOSTANDO reserves the right to suspend or remove a listing or host account in the event of:
✅ Repeated negative reviews about cleanliness, safety, or mismatch with description.
✅ Frequent or unjustified cancellations by the host.
✅ Reports of misbehavior or non-compliance with platform rules.
✅ Violations of terms of service, including off-platform payments or fraud.
7️⃣ HOSTANDO is responsible for legal or tax problems of hosts?
No, each host is responsible for the fiscal and legal compliance of their rental business.
📌 It is the host’s obligation to inquire about local regulations regarding short rentals and to declare his or her earnings according to current law.
📌 HOSTANDO does not provide tax or legal advice and is not responsible for taxes, fees, or other regulations applicable to hosts.
8️⃣ HOSTANDO offers customer service?
📩 Contact us at info@hostando.com
Yes! Our support team is available to support you with any questions or problems related to the platform.