Last updated: 12/02/2025
Welcome to Hostando! Before using our services, please read our Terms and Conditions carefully. By using the platform, you agree to the following terms and conditions.
Introduction
Hostando is an online platform that allows guests to book vacation homes, apartments, bnbs, hotels, and other similar accommodations managed by independent hosts (the users who make their properties available). Hostando acts only as an intermediary between guests and hosts, providing a secure and transparent booking system.
Acceptance of the Terms
By accessing and using the www.hostando.com website and related services, you agree to abide by these Terms and Conditions, which govern your access to and use of the portal. If you do not agree to these terms, you will not be able to use our services.
Services Offered
Through our portal, Hostando offers the following services:
- Booking platform for guests and hosts.
- Property management by hosts, including the ability to add, edit, and delete listings.
- Secure payment system, allowing guests to pay for reservations and hosts to receive payments directly.
Account Registration.
To use Hostando’s services, you must register by creating an account. Registration is free, but to complete a reservation or post a property, you will need to provide true and up-to-date information, including:
- Name, address, and contact information.
- Information on payment method (for guests) or payment methods for hosts.
You agree to keep your login credentials confidential and not to share them with third parties.
Reservation and Payment (for Guests)
Reservation
Guests can book a property through the platform. Reservations are binding once the guest has made the required down payment, unless otherwise indicated by the host.
Payment
Guests are required to pay a 30% deposit at the time of booking, with the balance due 7 days before arrival. Payments are handled through Bank Transfer
Cancellation Policies
Each host sets its own cancellation policies. In general, reservations cancelled before 7 days of arrival entitle the host to a partial refund, while cancellation less than 7 days may result in loss of deposit.
Responsibilities of Hosts
Hosts are responsible for:
- The truthfulness of the information provided in the description of their properties.
- The maintenance and cleaning of facilities.
- Il rispCompliance with local regulations regarding the safety and reception of guests.
- The processing of payments through the platform. Hosts must provide accurate information regarding their payment method (Stripe, PayPal, bank transfer).
Hostando is not responsible for damages or issues arising from direct management of properties by hosts.
Responsibilities of Hostando
Hostando acts only as a brokerage platform and is not responsible for:
- Any legal problems between guests and hosts.
- The quality of services offered by hosts.
- Safety or damage resulting from the use of property.
Hostando strives to provide a secure payment and reservation management system, but cannot guarantee that transactions between guests and hosts will always be problem-free.
Service Charges and Payments to Hosts
Hostando charges a service fee of 8% on the price per night quoted by hosts for each reservation made through the platform. This service charge will be added to the reservation price and paid by the guest at the time of total payment. In other words, if a guest books a property for €100 per night, the total amount the guest will have to pay will be €108, where €100 goes directly to the host and €8 represents the service charge Hostando collects for using the platform.
Payments to Hosts
Hostando does not withhold any amount from payments made by guests.
Hosts shall receive full payment (i.e. the price per night determined by the host + the additional “service charge” of 8%) directly to their bank account indicated during registration. The payment shall be made by the guest, according to the payment method established at the time of booking and in any case before his/her check-in. Hostando shall issue the owner with an invoice or receipt for the aforementioned service charge (8%), which the owner shall pay by bank transfer no later than the day 3 of the following month.
Intellectual Property
All content on the Hostando site, including but not limited to text, images, logos, graphics, design, and software, is the exclusive property of Hostando or its licensors. It is prohibited to copy, reproduce, distribute, modify, or exploit the content in any way without Hostando’s express permission.
Changes to the Terms and Conditions
Hostando reserves the right to change these Terms and Conditions at any time. Amendments will take effect immediately after they are posted on the site. We encourage you to check this page periodically to stay up-to-date.
Resolution of Disputes
Any dispute arising from the use of the platform will be governed by Italian law. In the event of a dispute, the place of jurisdiction will be Roma
Contact
If you have any questions or clarifications regarding these Terms and Conditions, you can contact us at email: info@hostando.com.
Acceptance of Terms
By using the Hostando site and related services, you agree to abide by these Terms and Conditions. If you do not agree to these terms, please do not use the platform.